Cloud8 has appointed James Crossland as new head of client delivery.
Crossland has 15 years of experience in employee benefits and joins from Barnett Waddingham, where he led their online benefits practise. He also worked at Edenred, Northgate Arinso, and YouAtWork.
Cloud8 CEO Dipa Mistry Kandola says: “With c.40,000 employees already using the BEAM at Work platform, demand by SME businesses to embrace digital platforms growing and we’re kick starting our accelerated tech development plan – James’ entrance couldn’t be more timely. He has committed his career to EB tech and what he brings to the team will help us deliver our strategic objective of making a disruptive difference in the online EB space.
“While stepping away from the Client Delivery role into the CEO seat, I am very glad to be handing it over to someone with the experience James has, as I know he understands our clients. I know he will continue to develop our clients and our own client delivery team.
“Last year we ran a series of client forums and our first client Net Promoter score. Our clients gave us a very positive 8.8/10 rating, stating they would recommend us to others – emphasising that they really do value the “Service” and “People” element of our SaaS solution. James will elevate this and continue on the positive upward trajectory we have started.”