Gissings received consistent scores across the four key principles in the IIC model – understanding needs, meeting needs, service delight and customer loyalty.
Gissings director, Andrew Dawson says: “We are delighted by what we have achieved over such a short period of time and will continue to place our clients are at the forefront of our business. Our next aim is to receive the top three-star award.”
Jarrod Parker, Employee Benefits Director, Alexander Forbes Financial Services, says: “These are very tough times for industry and yet our staff continues to work diligently to ensure our customers’ needs are met.”