The Call Handling Survey, which was conducted over a 12-month period, showed consistently high levels of customer relations when dealing with enquiries over the telephone.
Ninety seven per cent said their queries are dealt with ‘competently and professionally’ with the same percentage again agreeing that calls are answered quickly.
Members described the service as ‘excellent’ and ‘efficient’.
Jonathan Burton, chief executive officer at Health Shield, said the results demonstrate the team’s dedication to ensuring member satisfaction remains at the heart of the business.
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