Legal & General is implementing Origo’s Unipass Letter of Authority service across its workplace pensions business.
Financial advisers and clients can now streamline operations by using the firm’s electronic Letter of Authority (LoA) requests and responses.
According to the firm, the move supports a faster, more effective, and environmentally friendly experience and is in line with industry trends towards digital solutions.
The Unipass Letter of Authority (ULoA) service replaces the traditionally slow, paper-based LoA process, reducing time and costs for all parties involved—providers, advisers, and clients.
ULoA, built with Unipass, ensures trust, security, and GDPR compliance, contributing to a more seamless and consumer-friendly approach.
Origo CEO Anthony Rafferty says: “Origo developed Unipass Letter of Authority to help the industry deliver a faster, cheaper and better experience for advisers and their clients.
“Moving to a digital LoA creates efficiencies and consistency throughout the process and helps providers deliver a more cost-effective and carbon-friendly process.
“It also helps providers conform to Consumer Duty, avoiding the potential of creating ‘foreseeable harm’ as well as delivering a significantly better service for the end client.
“In a fully outcomes-focussed regulatory environment, finding ways to put the best interests of customers first, is now de rigueur for the industry.”
