Causon has worked for both commercial and not for profit organisations as well as government, professional and trade bodies. She has been the CEO of the Institute of Customer Service since 2009.
Colin Richardson will take up his appointment on Aegon’s IGC while in his role as Client Director at PTL. He was formerly a director at KPMG and a partner at Barnett Waddingham LLP after which he held senior positions at JLT and Buck Consultants. As well as pension trustee appointments, Colin sits on the PTL Governance Advisory Arrangement, alternative IGCs for smaller providers running workplace personal pension schemes.
The remaining two places on the committee will be filled by Angela Seymour-Jackson, managing director, workplace solutions and Gordon Greig, customer innovation director from Aegon.
Seymour-Jackson says: “Good governance already exists within much of the pension provider community but from April our IGC will focus entirely on our customers, which is key to improving trust and confidence in pension saving. Once in place, our IGC will assess the value for money of our workplace personal pension schemes on an ongoing basis, and act as a customer advocate for workplace personal pension scheme members.
Richardson says: “It’s vital that an organisation thinks about governance as part of its daily activity and that it’s aligned to its core strategy.”
Causon says: “Customer service is a vital piston in the engine room of any successful business. Getting it right is no easy feat and, as the latest UK Customer Satisfaction Index shows, organisations in the finance sector that take it seriously are the ones that impress and retain a solid customer base.”
