AIG Life has renewed its contract with global telehealth provider Teladoc Health to deliver Smart Health by AIG for a further four years.
AIG says the mid-term renewal resulted from increased demand from employers, who recognise that employees require assistance in managing their well-being, as well as increased individual customer engagement.
AIG Life chief executive officer Phil Willcock says: “I’m really pleased that AIG Life has proactively renewed its contract with global telehealth provider Teladoc Health, and I hope it gives financial advisers and employee benefits consultants confidence that the suite of expert medical services they’re recommending to clients under the Smart Health brand will be there for the long-term.
“Teladoc has done an incredible job of providing round-the clock medical and wellbeing support to our customers and their families when they couldn’t access it locally. Smart Health has been an essential lifeline during the pandemic and the insight used to inform its design is as relevant today as it was two years ago.”
Teladoc Health president Carlos Nueno says: “We are pleased to continue our innovative, long-term partnership with AIG Life. Through Smart Health, we are living our mission to empower people everywhere to live their healthiest lives by transforming the healthcare experience. It has been particularly rewarding to see the positive impact this award-winning platform has had on patients across the UK throughout the pandemic.”
According to Willcock, the always-on Smart Health services included in AIG’s protection insurance package change the attractiveness of protection insurance and result in significantly more customer interactions.
Willcock says: “Today’s customers are more demanding and tech-savvy; they’re comfortable using their phone or digital device to manage their lives online 24/7, and they expect fast and high-quality support around the clock when they need it. They also need to feel that the protection products and services we provide are useful and worth paying for. Smart Health meets that demand and provides value from their insurance.”
He adds: “This extension of our partnership with Teladoc builds on what we see is a changed protection insurance model. Our role as a life insurer, which has evolved faster as a result of the pandemic, is to help today’s customers live better lives. We can do that emotionally and physically by offering preventative healthcare support through Teladoc’s global professional expertise, then be there in the future when they need to claim financially. Our experience over the last two years has also shown how the right interventions can help reduce life, critical illness and income protection claims.”