Aviva has improved its Group Protection online platform Aviva Group Protection Online (AGPOL) to enable intermediaries to self-serve renew Group Protection contracts for up to 250 lives.
This update reduces the average time it takes to renew a policy from up to five days to around 30 minutes.
The modifications were made in response to feedback from intermediaries, and this improvement is a part of our ongoing commitment to helping intermediary partners better serve small and medium company (SME) clients.
Aviva has made changes to their policy renewal process and these changes include a new section in AGPOL called “policy maintenance” where intermediaries can complete the renewal process.
The section allows intermediaries to view all Aviva schemes they have on risk with 3-250 lives and see which schemes are due for renewal or are in progress. Additionally, Aviva has improved their search functionality, allowing intermediaries to search for clients by almost any criteria, such as policy number, company name, or scheme anniversary date.
During the renewal process, the intermediary becomes the only user who can update the account, and progress can be saved if necessary. Updating policy members is also simple, with the option to add or remove members manually or use a drag and drop Excel template for schemes with more than 20 members. In most cases, advisers will receive their renewal documentation via email within 30 minutes of setting up a renewal.
Finally, access to AGPOL has changed, with intermediaries now required to login or register for Aviva’s Adviser site to generate quotes and renew policies, benefitting from single sign-on access and the ability to serve clients with other Aviva products from one place, if appropriate.
Aviva distribution director, group protection Jason Ellis says: “I am delighted that we are offering faster processing of SME renewals and that advisers can now have in-the-moment views of their clients.
“The changes are part of our broader ambition to be the easiest Group Protection insurer for advisers to work with.”
