Aviva has paid out more than £559 million to over 9,300 claimants across all group protection policies.
The data includes claims by customers with former AIG Life policies following the completion of the AIG Life acquisition last year.
According to the data, 5,800 Group Income Protection claims were in payment during the year, with more than £127 million in benefits paid out. Over 2,600 workers and 290 businesses received rehabilitation treatments, and the average payout per claimant was £21,89,9. Furthermore, about 86 per cent of workers who got rehabilitation support returned to or remained at work.
Meanwhile, on Group Critical Illness, more than £49 million was paid out to just over 680 customers, with an average payout of £72,000, with just over £429,000 being paid out to 32 claimants on their policy’s children’s cover.
Over 2,800 of the claims were on Group Life policies, with lump sums and death in service payments totalling more than £383 million. The average payout was £135,989, and the average speed of payout was just under three days.
Aviva managing director of protection Fran Bruce says: “Claims are very much at the heart of what we do, with the data from our combined business showing the sheer scale of financial support for customers going through difficult times. Although paying claims is the foundation of our business, we know that delivering a great service and having the right support throughout makes a huge difference to our customers.
“The rehabilitation and back-to-work services we provide on our income protection policies are delivering really positive outcomes, our wellbeing apps are hugely valued by customers and their families, while our signposting to partners such as Macmillan Cancer Support, Grief Encounter and Red Apple Law helps many customers manage the daily challenges they face.
“We are investing in data science to further improve our claims processes and we remain steadfast in our mission to deliver valuable protection cover and value-added benefits that ensure our customers and their families are well-supported in every aspect of their lives.”
