Axa Global Healthcare is making its international online doctor service available to all insured members in order to relieve pressure on many primary health services.
The service was originally launched in November 2018 to all Axa Global Healthcare’s international individual and SME customer with with out-patient cover.
This extension rolls out this service to SME customers who don’t have out-patient cover. In addition all insured large corporates in the UK and Europe will get access for three months, if they haven’t previously chosen this option.
This virtual doctor service, provided by Teledoc Health is accessed via an app. This gives access to internationally qualified doctors via phone or video. The phone service is available 24-hours a day, with video consultation available between 8am and midnight (UK time). There are both iOS and Andriod versions.
Axa’s global head of international healthcare Andy Edwards says: “With people around the world seeking to protect themselves and their families by social distancing, it’s more important than ever that they have access to medical advice when they need it. We’re already seeing the reassurance our online doctor service is giving to many of our global members at this challenging time.
“We hope that extending our service in this way will help to provide some much-needed support to even more members over the coming weeks and months, and relieve some of the unprecedented pressures facing on-the-ground healthcare delivery services around the world at this time.”
Since launch, the service has already connected customers with a doctor in more than 85 countries around the world and supported a wide range of medical conditions.
Members have reported using the service to get medical advice on skin rashes, a recommended treatment path after a car accident, advice for dealing with a knee injury and for managing back pain.
Teladoc Health International president Carlos Nueno adds: “We are proud to offer a virtual care solution to all Axa Global Healthcare members globally.
“The Covid-19 global pandemic has reinforced the need for virtual care all around the world, in order to help patients address their healthcare needs during this time of uncertainty. We will continue to deliver high-quality care for our patients, with licensed doctors and in the comfort of their own home, via smartphone or video conferencing, providing faster diagnoses.”
With social distancing now leading to more people working from home, AXA Global Healthcare has also shared a webinar it recently hosted for its own colleagues, in the hope that the insights provided may help others with their overall wellbeing at this difficult time.
Titled ‘Working well, wherever your desk may be’, the webinar was delivered by one of AXA’s programme lead physiologists, and explores ways to boost your immune system, stay hydrated, keep active and manage your mind health.