More than 10,000 pension transfer searches have been recorded by Origo’s Unipass Transfer Tracking service since it launched on March 3.
The free tool eliminates the need for follow-up calls by enabling advisers to track all client transfers in a single portal, giving them real-time updates. The solution helps advisers save time and increase efficiency by simplifying the procedure when handling pension transfers.
Origo services CEO Anthony Rafferty says: “We felt confident that Unipass Transfer Tracking could become the type of service that advisers use almost every day but this immediate surge in uptake has even exceeded our expectations. It shows just how much advisers and their clients need to have readily available information and updates about where the transfer is sitting, what’s happening with it and who is currently taking action to resolve any issues.
“For too long, advisers have had to front up difficult conversations with clients because of a lack of transparency and communication around transfer progress from platforms and providers. But that doesn’t have to be the case anymore and clients can now have much greater peace of mind that their life savings are moving smoothly and securely.”
Origo director at retirement line Mark Ormston says: “Before this technology existed, the lack of visibility around progress with a pension transfer was becoming unacceptable from the customer’s perspective. Technology has made so much information available at the touch of a button that the transfer experience was just not matching up with what clients expect these days, especially for something as important as their personal finances.
“Being able to provide clients with real-time information and progress on their transfer going forward will be a real game changer for advisers and clients alike. We estimate that this new service from Origo could save our team around 20 hours of invaluable time per month – and that’s at a minimum.”
