The Pensions Administration Standards Association (PASA) has published new guidance to help schemes, providers and trustees apply a consistent approach when it comes to warning users of potential problems and unavailable data.
This has been developed by PASA’s dashboards working group in consultation with the Pensions Dashboards Programme and the Money and Pensions Service.
PASA says these codes play play a key role when accurate value data cannot be displayed immediately, for example in cases of pending calculations, outstanding transaction or scheme wind-ups. This toolkit helps providers determine which codes and warnings should be used in which specific situations, outline good practice in using warnWithout clear standards, PASA warns that approaches could diverge unnecessarily, leading to potential confusion for savers.
Maurice Titley, chair of the PASA dashboards working group says: “Dashboards are one of the most important developments in pensions for decades, and ensuring they deliver a clear, consistent experience for savers is crucial.
“The use of warnings and unavailable codes may seem technical, but applied incorrectly they can undermine confidence and generate unnecessary queries. This toolkit provides practical guidance to help administrators and providers make the right decisions and keep dashboards user-friendly, accurate and reliable.”
Geraldine Brassett, chair of the scheme configuration subgroup, said the guidance would give the industry a practical reference point to help deliver “a dashboards experience which works as intended, giving savers confidence in the information they see.”
The toolkit Dashboards Toolkit – Use of Warnings and Unavailable Codes is available now on PASA’s website.