The Pensions Management Institute (PMI) is looking to boost skills and improve service standards in Indian call centres used by the UK pensions industry.
To help raise professional standards across the pension ecosystem, the PMI’s chief customer office Varsha Gicas will visit a number of Indian cities, to see how staff working in these centres can access the training and professional development that is available to UK-based employees.
The PMI says these outsourced administration teams are now a key part of the UK pensions infrastructure, delivering services to millions of UK savers.
Gicas says the PMI was looking to meet with administrators, team leaders and senior managers across a number of Indian cities. The PMI says it is looking looking to understand their needs first-hand to see how it can support these skilled professionals. It adds that the ultimate goal is to ensure consistent standards across borders.
Gicas says: “If we want the best outcomes for UK savers, we must raise standards across the entire pensions administration workforce – wherever those teams are based.
“The PMI is committed to supporting the highly skilled professionals in India who play a vital role in delivering UK pensions every day.
“This visit is about strengthening quality, building confidence and ensuring that everyone contributing to the UK system has the opportunity to develop and excel, while driving better outcomes for UK savers.”