[SPONSORED CONTENT]
In this compelling episode, host Robert Cochran speaks with Scottish Widows experts Niamh Whelan and Scott Gunderson to uncover the moments that truly matter, from rising Trustpilot scores to deeply personalised, multilingual support that meets customers exactly when and how they need it.
Together, they explore how smart technology is amplifying human expertise, transforming service delivery, and setting a new benchmark for excellence across Scottish Widows.
Listen on Spotify to hear how AI and human insight are working side-by-side to elevate customer service.
Read the latest news, expertise and thought leadership from Scottish Widows’ workplace pensions experts –here.
To read more articles from Scottish Widows, visit our content hub on Corporate Adviser.
