The insurer says adverse medical conditions will be ignored up to the free cover level for both new and existing members and will offer Improved switch terms where Unum will take on any benefits underwritten by a previous provider.
A range of other changes include a reduction of hotspot areas as a result of risk accumulation, an improvement to travel limitations in respect of members travelling together and the introduction of a free bereavement service for dependants covering financial information/debt support, face to face counselling.
Glenn Thompson, Unum customer solutions director, says: “We are continuously striving to enhance our service offering and these changes will ensure that Unum remains a leading provider in what is a highly competitive market. Employers and claimants will benefit from these latest changes.”
