Caroline Rookes, the former CEO of the Money Advice Service, has been appointed as the first interim chair of The Pensions Ombudsman
Prior to her spell at the MAS Rookes was director of private pensions at the DWP. She is also a pension trustee and from 2015 to 2019 was a non-executive trustee for the NEST Corporation.
Minister for Pensions and Financial Inclusion, Guy Opperman, says:“I am pleased to welcome Caroline Rookes into this important role.
“She brings with her formidable expertise and I am very much looking forward to working together to champion pension members rights.”
TPO has expanded over the last four years from 40 staff in 2015 to a headcount of 111 today. The organisation now includes an early resolution function.
Rookessays:“I am delighted to have been appointed as interim chair of The Pensions Ombudsman. I look forward to working with Anthony and his team to improve still further this important service for pension customers.”
Pensions Ombudsman Anthony Arter says:“TPO has undergone an extensive transformation over the last few years and Caroline’s breadth of experience will help us to take it to the next level, ensuring we can continue to improve dispute resolution for our customers and the pensions industry.”