Just 48 per cent of pension schemes are accurately keeping member data up to date, risking members losing track of their pension pots.
This is according to an analysis of data from a Freedom of Information request from The Pensions Regulator (TPR).
The process of keeping data up to date and accurate includes two types of assessments, which ensure quality data: an assessment of common data, which measures the accuracy of information including contact details, date of birth, and national insurance number and an assessment of scheme-specific data, which measures the quality of data needed to administer benefits correctly, such as salary and contributions.
According to the obtained data, analysed by pension-finding platform Raindrop, out of the 5,686 occupational defined contribution (DC) non-micro schemes and occupational defined benefit (DB) schemes assessed by The Pensions Regulator in 2025, just 2,709 had completed both data assessments needed to ensure accurate member details.
But member data accuracy has long been an issue, with TPR data showing that in previous years, under four in ten schemes kept their member details up to date, between 34 per cent and 39 per cent of schemes between 2022 and 2025.
Occupational DC micro schemes figures show that the accuracy of member data quality is even further behind, with just 21 per cent of completing both data quality assessments between 2023 and 2025.
Raindrop co-founder & CCO Vivan Shridharani says: “Dormant pots remain a huge problem in the UK and savers need greater support from schemes to help them keep track of all their retirement savings.
“Pension schemes have a key role to play in helping savers keep track of their pensions. Too often member data is inaccurate which impacts a pensions engagement and increases the risk of members losing track of pots. Providers should be regularly updating their members’ contact details as well as ensuring they have accurate insight into risk appetite and planned retirement age – this will boost member outcomes and engagement as well as tackle the lost pots issue.
“Providers also need to ensure they offer simple pension tracing tools to remove the barriers customers face when tracking lost pots and enable consolidation to provide members with enhanced control over their retirement savings.”
