MetLife UK has launched a new quotation portal for brokers and intermediaries.
The new portal — ‘Accelerate’ — currently caters for the group life SME market, of between 10 to 199 lives. MetLife says it is designed to offer advisers an efficient online service, with quotes returned in minutes, and the ability to go on risk straight away.
This launch follows a successful pilot phase earlier this year, which has already seen strong results, with quote volumes from new advisers up 50 per cent compared with the same period last year.
Adrian Matthews, EB director at MetLife UK says: “The launch of Accelerate represents a huge investment in our digital sales capability and further expansion into the Group Life SME market – a key focus segment for us. With over one thousand users already we are delighted to see such strong traction as we meet customer needs quicker.
“The pandemic has proved to be disruptive to so many businesses, but we had a very clear goal of delivering the portal within our 2021 roadmap and it has been great to see the collaboration, innovation and ingenuity of everyone involved to bring this to fruition. We are passionate about putting technological enhancements at the forefront of our future plans.
“The Accelerate portal alongside the introduction of six digital workers has helped us to further enhance our customer experience by focusing on simplicity and delivering what matters.”
He adds that the company remained focused on good customer service with 99 per cent of claims being paid in less than five days.