Called ‘Transfer Tracking’, the new service comes from Origo’s Integration Hub and provides real-time data directly to a platform or provider’s adviser portal. The data is provided by Origo’s Options Transfers service, used by over 100 financial services brands.
The service should significant reduction in the volume of calls chasing progress on transfers and reduced costs for handling queries from both advisers and clients says Origo, improving customer service for advisers and their clients. Origo says the service integrates with adviser platforms, consumer extranets and call centre applications. The service is configurable so the platform can tailor the data content and the frequency of the service to suit their requirements.
Origo managing director Anthony Raffertysays: “Our Transfer Tracking service was designed to benefit platforms and advisers. One of the challenges advisory firms face in getting their job done is not knowing where a transfer might be in the process from one provider or platform to another. Often that means getting on the phone to try to find out. In the meantime advisers have to manage their client expectations.
“Our new service enables providers and platforms to deliver the data in real-time online, doing away with the need for phone calls to keep advisers up-to-date on transfer progress.
“This means they are not only able to deliver a better service to their adviser customers but to significantly reduce the time and money they spend in dealing with phone calls, thereby freeing up resources which can be used elsewhere in the business.
“Likewise, not only will advisory firms see a reduction in the amount of time their advisers, paraplanners and administrators spend chasing progress reports but they will be able to better manage their workloads as well as provide more accurate reports to clients, thereby helping to manage their expectations.”