Last year Royal London was the only provider to achieve a prestigious five-star rating in Corporate Adviser’s Service Ratings report — but do other providers deserve this honour this year?
These comprehensive and independent benchmark ratings are based on feedback from consultants and advisers working across all areas of the employee benefits market, from workplace pensions and group risk to PMI and corporate cash plans.
TO COMPLETE THE SURVEY PLEASE CLICK HERE
Consultants and advisers are now invited to vote on who is delivering the best and worst service standards across the industry. Feedback can be left on the link above. All answers will of course remain anonymous, and those taking part qualify for a £25 Amazon voucher or can direct a £25 donation to one of four selected charities – Mind, The Red Cross, Cancer Research UK or UNICEF Ukraine.
This survey comes after service standards dipped last year, with providers facing the challenge of increased demand from employers and employees post Covid, and a difficult recruitment background, making it hard to expand key customer support services.
This trend was particularly pronounced across health and wellbeing services, with many employees turning to workplace benefits policies after struggling to access primary healthcare through the NHS.
But 12 months later, are providers meeting these challenges head on and improving service standards? If so, is this a trend seen across employee benefits sector — or only apparent in certain sectors or from particular providers?
Corporate Adviser is seeking views from all employee benefit consultants whether they are advising large corporates or SMEs on pensions, protection and health and wellbeing.
Providers are ranked by intermediaries for their overall service proposition across six sub-areas:
- Communication
- Provider-generated adviser support content
- Ease of use of adviser-facing technology
- Staff expertise
- Quality of administration
- Appreciating my business
Adviser responses are aggregated and those with scores in the highest and second highest bands are awarded Five Star Ratings and Four Star Ratings.
These benchmark ratings are well regarded in the industry, and seen by both providers and advisers as an unbiased and independent evaluation of customer service standards in the industry. These ratings support advisers in understanding what they should expect from providers, and enable them to see how their own experiences of providers compare with those of their peers.
To complete the survey please click on the link here
