AIG Life is adding a virtual GP and health service to all of its individual and group protection insurance offerings.
The online tool called Smart Health gives all AIG Life individual customers and group scheme members unlimited support on demand and at no extra cost via their smartphone, tablet or PC. The service allows customers to manage general non-critical physical and mental health needs as well as chronic complex care through a single provider.
The service is provided by Teladoc Health, which currently provides the Best Doctors second opinion service to AIG Life’s individual customers.
Customers can book 30 minute appointments to speak to a GMC-registered UK-based GP at any time and from anywhere in the world through the Smart Health app to get medical advice, a private prescription or a private referral.
The Smart Health portal also offers personalised help to individuals and their immediate families who want to create sustainable, long-term health and wellbeing habits. It allows them to have their medical case reviewed by experts, speak to someone to get mental health support from specialist teams, build a fitness programme, get specialist nutritional advice and build weekly meal plans, and get an online health check and report with tips on how to manage their health, nutrition or specific conditions
AIG Life marketing director Sue Helmont says: “AIG celebrates its 100thbirthday this year. We wanted to ‘pay it forward’ to the one million people we already look after as well as new customers, so everybody has an opportunity to easily manage their health and wellbeing and live a long and healthy life.
“Ourunlimited access to Smart Health is for everyone, no matter when they became insured by us or through which distribution channel it was bought. And because we believe in investing in our own team, we’ve given all AIG Life employees access to the service too.”
AIG Life group protection managing director Lee Lovett says: “The addition of Smart Health to our full range of group protection products is a game changer both for our industry and for employers.
“Providing 24-hour access to a private GP for all of the employees we insure is unique in the group market and should make a real difference to our customers on a day-to-day basis.
“Not only is it convenient and easy for the employee’s whole family to use, it could also be a strong recruitment and retention tool for employers. It should also help to reduce absenteeism due to illness or delays in arranging medical appointments and increase positive sentiment towards employers who demonstrate they care about their employees’ wellbeing.”