Mercer

Now people can ask a machine about retirement, money and the choices that shape their future, is there a risk that pension providers get pushed to the side? This is one of...

AI is changing how members engage with their pensions, delivering answers at speed and scale and altering the relationship between provider and member.1 With more than one in three adults expecting to...

Getting people to engage with their pensions has long been a challenge. Traditionally, pensions have been met with detachment, fear, and complacency1, barriers that have kept many members at arm’s length. But...

The Pension Schemes Act 2026 has brought focus to one of the most difficult questions in DC retirement: how to help members turn pension savings into income in a way that is...

The Pensions Regulator’s (TPR) recently published AI plan provides a practical blueprint for action: govern with discipline, monitor with care, and keep members’ interests at the heart of every decision. The Mercer...

For too long, the pensions industry has treated communication and engagement as though they are interchangeable. They are not. Sending more emails is not an engagement strategy. A birthday email is not...

After Pension Freedoms, default retirement is emerging as one of the most significant structural developments in how we think about retirement outcomes. While the exact operational requirements are still being refined, the...

Retirement today is far from a simple, clear-cut milestone. Instead, it’s a complex, often daunting journey filled with uncertainty and important decisions about how to turn decades of savings into a sustainable...

Auto-enrolment has brought millions of individuals into workplace pension schemes. Yet engagement remains largely passive, with 94% of Master Trust members invested in their main default strategy.1 This challenges the industry to...

Mercer worked with research agency REO Digital to explore how people think about accessing their pension in retirement. The research surveyed 381 pension savers aged 45 to 65, focusing on retirement goals...